Program Announcements from 4/12/2024 to 4/25/2024

Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: Empower.residential@nyserda.ny.gov

NYSERDA Single Family Programs Update

Friday,  May 3, 2024

8:30 a.m. – 10:00 a.m. ET

Webinar number 2538 275 6538

Event password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors
Summary: BPI Training and Certificates
Contact with Questions: ngrid.com/bpicertified or email wfinfo@nyserda.ny.gov

NYSERDA and National Grid are offering significantly discounted Building Performance Institute (BPI) training and certifications for qualifying individuals and businesses.

Eligible BPI training and certification pathways offered at a special discounted rate of $150 include:

•            Building Science Principles

•            Building Analyst Technician

•            Building Analyst Professional

•            Multifamily Building Analyst

•            Air Leakage Control Installer

•            Infiltration and Duct Leakage

This special offer is open to individuals who live in:

1) disadvantaged communities and

2) National Grid electric or natural gas utility service territory (Long Island, NYC Metro, or Upstate NY).

Businesses that are Woman-owned, Minority-owned, Indigenous-owned, or Veteran-owned businesses are eligible to have any employees receive training at the discounted rate. Applications can be submitted online .

Program: EmPower+
To: Participating Contractors
Summary: May 15, 2024 -Updated project deadline for geo-eligibility projects to be completed by.
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

May 15, 2024, is the new deadline for any EmPower+ project where the household was determined eligible by geo-eligibility to be completed and closed out by. A 30 day extension has been added to the originally announced date of April 15, 2024. Projects that are not completed by May 15, 2024, will need to be closed by CLEAResult. When the customer reapplies, a new enrollment will be created for them. Contractors can enter the information from the previous enrollment into the new enrollment. If there are any questions, please reach out to contractor support at 1-800-284-9069.

Programs: EmPower+
To: EmPower+ Contractors
Summary: New Call System will be implemented April 17th, 2024
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov

The EmPower+ program will be implementing a new call handling system on the evening of April 17th, 2024. During this time, you may experience delays reaching the support team. If you do experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov.

No Announcements

Program: Comfort Home
To: Comfort Home Contractors
Summary: Comfort Home Migration to NYHEP
Contact with Questions: Comforthome@nyserda.ny.gov

In mid-2024, NYSERDA will be migrating Comfort Home from the current Compass workflow platform to the NY Home Energy Portal (NYHEP).  NYHEP is the workflow system used for EmPower+ and REA (the Residential Energy Assessment program).  This change will simplify the contractor experience by having one common platform across all of the NYSERDA small home residential programs.  NYSERDA has started planning for this migration in areas such as training, workflow testing, data migration, and reporting.  Additional information will be shared in the coming months. 

No Announcements

No Announcements