Skip to content Skip to left sidebar Skip to footer

Program Contacts

Contractor Support

Call toll free: 800-284-9069

support.residential@nyserda.ny.gov

Contractor Inquiries for NYSERDA’s EmPower+, Residential Energy Audits, Comfort Home, Green Jobs – Green NY Residential Financing, and Quality Assurance Programs

General Questions About NYSERDA Programs

Apply to Become A Contractor

The Become a Contractor page has general information on becoming a Participating Contractor for NYSERDA’s different programs.

To get in contact with the program teams about becoming a contractor:

EmPower+Contact brendon.fox@clearesult.com
Residential Energy AuditsContact homeaudits@nyserda.ny.gov
Comfort HomeContact comforthome@nyserda.ny.gov
Residential FinancingContact residential.financing@nyserda.ny.gov
Program Rules, Policies, and Processes
EmPower+For questions on program rules and processes, refer to the 2022-2023 Contractor Resource Manual on the HPwES Contractor Support webpage or contact your CLEAResult Account Manager.

For questions about program policies or future changes/design, contact empower.residential@nyserda.ny.gov.
Residential Energy AuditsFor questions on program rules and policies, contact homeaudits@nyserda.ny.gov.
Comfort HomeFor questions about program rules and policies, refer to the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents or reach out to the Comfort Home team (comforthome@nyserda.ny.gov).
Quality AssuranceFor questions about inspection rules, contact inspections@nyserda.ny.gov.
Who Is My EmPower+ Account Manager?

To find your EmPower+ Account Manager, contact support.residential@nyserda.ny.gov.

Report Project and Program-Related Issues
EmPower+Use the NYSERDA Home Performance Portal Case System to submit a concern
For further support, contact support.residential@nyserda.ny.gov.
If you would like your issue sent to NYSERDA instead of CLEAResult, then you may contact empower.residential@nyserda.ny.gov.

To report issues with implementation staff, contact Brendon Fox (brendon.fox@clearesult.com)
Residential Energy AuditsContact homeaudits@nyserda.ny.gov
Comfort HomeContact comforthome@nyserda.ny.gov, and from there your concern will be sent to the correct point of contact.
Residential FinancingGo to Slipstream (EFS) (efs@energyfinancesolutions.com)
Quality AssuranceContact inspections@nyserda.ny.gov

To report an issue with inspectors, contact your Account Manager at CLEAResult. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov)
Questions Concerning Customer and Projects

How Customers Can Contact the Program
EmPower+Email: empower.residential@nyserda.ny.gov

Phone: 1-877-NYSMART (1-877-697-6278)
Residential Energy AuditsPhone: 1-877-NYSMART (1-877-697-6278)
Comfort HomeEmail: comforthome@nyserda.ny.gov

Phone: 1-888-406-4009

Or take the Comfort Home Survey
Residential FinancingEmail: residential.financing@nyserda.ny.gov
Quality AssuranceEmail: inspections@nyserda.ny.gov

Phone: 1-866-NYSERDA (1-866-697-3732)
Questions About Program Forms and Applications
EmPower+For questions about forms, contact your CLEAResult Account Manager.

For questions about using online customer applications, first view the Knowledge articles. If you have further questions, contact support.residential@nyserda.ny.gov.
Residential Energy AuditsFor questions about the audit submission process, contact CLEAResult (homeaudits@nyserda.ny.gov).
Residential FinancingFor questions about customer applications, contact Slipstream (EFS) (efs@energyfinancesolutions.com).
Questions About Eligibility, Approval, and Status Updates

Eligibility
EmPower+For questions about project eligibility, refer to the 2022-2023 Contractor Resource Manual.
Residential Energy AuditsFor questions about customer and/or project eligibility, refer to the Residential Energy Audit Program Manual.
Comfort HomeFor questions about customer eligibility, consult the “Customer Eligibility” Section in the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents
Residential FinancingFor questions about customer eligibility, visit the Residential Financing Options page or contact Slipstream (EFS) (efs@energyfinancesolutions.com).
For questions about project eligibility, consult the Residential Financing Implementation Manual.
Approvals and Status Updates
EmPower+For questions about project approvals, contact your CLEAResult Account Manager.
Residential Energy AuditsFor questions about customer and/or project approvals, contact CLEAResult (homeaudits@nyserda.ny.gov)
Comfort HomeFor updates on project status, you may check Compass. You will also receive an email from the program when assessments and installs are returned with comments or are approved.
Residential FinancingFor questions on customer status and payment status, contact Slipstream (EFS) (efs@energyfinancesolutions.com).
Questions About Inspections
Quality AssuranceFor questions about scheduling, reach out to inspections@nyserda.ny.gov.

For questions on your QA results, contact your Account Manager. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov).

To contest your QA results, consult the Quality Assurance Policy and Procedures Document on the Contractor Resources Website. This link can also be found in the email sent by Salesforce for a link to the inspection record to contest the results.
Administrative Questions

Company Information

For information on changing or updating your company information for…

EmPower+Contact Elizabeth Lazarou, Project Coordinator
(Elizabeth.Lazarou@nyserda.ny.gov)
Residential Energy AuditsContact CLEAResult (homeaudits@nyserda.ny.gov)
Comfort HomeContact the Comfort Home Team (comforthome@nyserda.ny.gov)
Residential FinancingContact Elizabeth Lazarou, Project Coordinator
(Elizabeth.Lazarou@nyserda.ny.gov)
Quality AssuranceContact David.Houle@nyserda.ny.gov
Questions About Using Systems and Tools
ProformaFor Comfort Home, if you’re having uses with pulling info from Compass, contact Comfort Home (comforthome@nyserda.ny.gov) with the project name and issue.
If you have questions about financing status/information, contact Slipstream (EFS) (efs@energyfinancesolutions.com).

For Residential Financing:
For questions on the Loan Section, contact Heather Clark (Heather.Clark@nyserda.ny.gov) or Kevin Hunt (Kevin.Hunt@nyserda.ny.gov)
For questions on the Market-Rate Section, contact Steven Wagner (Steven.Wagner@nyserda.ny.gov)
NYHEPFor EmPower+, view the user guide: 2022-2023 Contractor Resource Manual: Section 11 – Databases & Software (hpwescontractorsupport.com)

For Residential Energy Audits, contact CLEAResult at homeaudits@nyserda.ny.gov
EmPower+ Modeling ToolsContact your CLEAResult Account Manager
EmPower+ Case SystemVisit the NYSERDA Portal User Guide
Residential Energy Audit ToolContact Steve Wagner (Steven.Wagner@nyserda.ny.gov)
CompassRefer to the Comfort Home Contractor Quick Start Guide from the NYSERDA Comfort Home SharePoint site documents. To schedule a one-on-one or team training on any aspect of Compass, contact Gwen McLaughlin (Gwen.McLaughlin@nyserda.ny.gov)
Residential Financing Loan Origination SystemContact Slipstream (EFS) (efs@energyfinancesolutions.com)
Quality Assurance SystemView the Training Sessions and Training Documents on the SQA Knowledge Bank, contact your Account Manager, or contact inspections@nyserda.ny.gov.
Financial Questions
EmPower+If your project was denied for financing, reach out to support.residential@nyserda.ny.gov for support

For questions on incentive payments or invoices, contact support.residential@nyserda.ny.gov.

For general questions about financing, contact Slipstream (EFS) (efs@energyfinancesolutions.com)
Residential Energy AuditFor questions on incentive payments, contact CLEAResult (homeaudits@nyserda.ny.gov).
Comfort HomePayments should be released within 1-4 weeks of approval. For concerns or questions about payments, reach out to the Comfort Home team (comforthome@nyserda.ny.gov).
Questions on Program Metrics
EmPower+Contact empower.residential@nyserda.ny.gov
Residential Energy AuditsContact Steve Wagner (Steven.Wagner@nyserda.ny.gov)
Comfort HomeComfort Home metrics are presented on the Comfort Home Contractor Webinars on the 4th Monday of every month. Recordings and copies of the slides can be found on the NYSERDA Comfort Home SharePoint site. Contact the Comfort Home team (comforthome@nyserda.ny.gov) with questions or for more details on your company’s metrics.
Residential Financing Visit the Green Jobs Green New York Data and Trends page
Quality AssuranceReach out to inspections@nyserda.ny.gov